Major ELD Failure Leaves Thousands of Drivers Reverting to Paper Logs

Dallas, TX – A major software system failure affecting Omnitracs’ electronic logging devices (ELD) has forced thousands of truckers to revert back to paper logs.

On Saturday night Transportation Nation Network (TNN) began receiving reports from truckers that their ELD units had failed.

Upon further investigation, an Omnitracs representative confirmed to TNN that the company experienced a software service failure Saturday night during a scheduled GPS rollover (update to its mapping, position application, etc.)

The company routinely updates its GPS systems without issue, the representative said.

 

However, a failure occurred at approximately 9:30 p.m. eastern time and “forced the units to stop responding.”

The units most affected are the MCP110 and 200 models, the company representative confirmed.

Drivers’ logs from the previous seven days were wiped out and some drivers reported the date on their units reverted back to as far as March of 2000.

Omnitracs is advising drivers and carriers affected to track hours of service (HOS) on paper logs for the time being.

Engineers are currently running tests and are hopeful to have the units operating correctly as soon as possible, the Omnitracs representative told TNN.

“All the information should be able to be recovered,” he said.

 

However, he cautioned that a similar issue occurred “about four years ago” and it took multiple days to bring the impacted units back to normal functionality.

It is unknown how many carriers are affected at this time, but drivers with mega carriers such as Swift and Schneider are among those who have reported the issue on social media.


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Drivers have posted screenshots of messages from their employer instructing them to immediately begin logging their HOS on paper.

One such message sent to TNN reads:

Drivers Omnitracs has gone down. From this point on until the system comes back please start logging on paper. At this time we have no fix for this issue as the issue is on the Omnitracs side.

Rumors are circulating that the issue could have resulted due to a hack.

 

The Omnitracs representative TNN spoke with responded by saying, “That’s totally not possible.”

A recorded message on the company’s 24-hour support line apologizes for the inconvenience to everyone impacted by the failure.

TNN will continue to monitor new developments on this story so stay logged on to TransportationNation.com for more.

Photo courtesy of Omnitracs

 


UPDATE: Omnitracs CEO Says He “Deeply Regrets” ELD Outage, Offers Explanation

 


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