“Major Systems Issue” Causes Widespread EFS Fuel Card Outage

CLICK TO READ LATEST UPDATE: WEX Offers Apology and Explanation for Widespread Fuel Card Failure


UPDATE @ 8:40 A.M. CST: Following a “major systems issue” with EFS fuel cards, EFS representatives have confirmed to Transportation Nation Network (TNNthe situation is “definitely making progress.”

One representative observed the system “fading in and out,” which is “a giant step” from the situation one hour ago.

As of this update, EFS says fuel authorizations seem to be working, but there are still issues with carriers logging into their accounts.

There is still no official time frame from EFS as to when functions will be back to normal.

 


Original Report

Nashville, TN – A “major systems issue” has caused a widespread EFS fuel card outage and is negatively impacting thousands of drivers and carriers.

Multiple representatives with EFS, a WEX company, confirmed to Transportation Nation Network (TNN) Wednesday morning the company is currently unable to process fuel purchases on its EFS, Fleet One, T-Check and TCH fuel cards.

The Owner Operator Independent Drivers Association’s (OOIDA) Trucker’s Advantage fuel card, which is powered by Fleet One, is also impacted by the outage, a representative confirmed.

The outage is “spread across multiple platforms” and is not allowing access for account holders to even login at this time, one representative indicated.

 

“Merchants can’t even process the cards,” another representative said. “We have a whole team that’s been working on this all night.”

While EFS has experienced outages before, “never for this long,” a representative stated.

The outage began at approximately 8 p.m. central time on Tuesday.

Drivers began lighting up social media Tuesday night and word of the outage quickly began to spread.

Multiple drivers expressed frustration that they had to come out of pocket for fuel costs just to get home.

“If you have to pay cash, keep your receipt so you can get reimbursed,” a representative advised. “We are really trying to get this resolved.”

 

However, there is currently no estimated time for when the cards will be operational again.

According to its website, EFS cards are accepted at over 15,000 truck stop locations across North America.

EFS touts working with some of trucking’s largest fleets such as Knight-Swift, Schneider National, Quality Distribution, Boyd Bros., TransAm Trucking, and Maverick Transportation just to name a few.

WEX, a leading financial payment services provider, officially acquired EFS from Warburg Pincus on July 1, 2016, for a reported $1.1 billion in cash.

Stay logged on to TransportationNation.com or follow us on social media for the latest developments on this story.

Photo courtesy of EFS

 


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